FAQ
HOW LONG DOES PROCESSING TAKE?
Orders are processed and shipped within 5 business days of purchase unless the order includes a pre-order or made-to-order item. Processing time does not include weekends or holidays.
Once your order ships, you will receive a confirmation email with tracking information.
DO YOU SHIP INTERNATIONALLY?
At this time, we ship within the United States only. We do not offer international shipping.
HOW LONG DOES SHIPPING TAKE?
Once shipped, estimated delivery times are:
• USPS Ground Advantage: 2–7 business days
• USPS Priority Mail: 2–3 business days
• UPS Ground: 2–5 business days
Delivery times are estimates and not guaranteed. Carrier delays due to weather, volume, or other circumstances are outside of our control.
WHAT ARE MADE-TO-ORDER OR PRINT-ON-DEMAND ITEMS?
Some items in our shop are made to order or print on demand, meaning they are produced specifically for you once your order is placed.
These items are created and shipped directly from our production partner and typically require 10–14 business days for production before shipping.
WILL MY ORDER SHIP IN MULTIPLE PACKAGES?
Yes, possibly.
If your order includes both:
• An in-stock item that ships directly from us
• And a made-to-order or print-on-demand item
Your order will ship in separate packages and may arrive at different times.
Each shipment will receive its own tracking information once available.
WHY ARE SHIPPING FEES DIFFERENT FOR MIXED ORDERS?
When items ship from different locations, shipping fees reflect separate fulfillment and handling.
This is standard for small businesses offering both curated inventory and made-to-order items.
Shipping fees are non-refundable.
WHAT IS YOUR RETURN POLICY?
All sales are final unless otherwise stated.
Approved returns are issued store credit only in the form of a digital gift card that does not expire.
We do not offer refunds to the original payment method.
WHAT ITEMS ARE FINAL SALE?
The following items are final sale and not eligible for return or exchange:
• Sale items
• Vintage items
• Jewelry
• Made-to-order or custom items
• Print-on-demand items
• Gift cards
HOW DO I REQUEST A RETURN?
To request a return:
• Contact us within 5 days of delivery
• Items must be unworn, unused, and in original condition
• Original packaging and packing slip must be included
All returns must be approved via email before shipping.
Items sent back without prior authorization will not be accepted.
Return shipping costs are the responsibility of the buyer unless the error was ours.
A restocking fee may apply to prevent item borrowing.
WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?
Please inspect your order upon delivery.
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with clear photos so we can evaluate and resolve the issue.
WHAT IF MY PACKAGE IS MARKED DELIVERED BUT I DIDN’T RECEIVE IT?
Once an order is marked as delivered by the carrier, it is considered fulfilled.
We are not responsible for lost, stolen, or misdelivered packages once tracking confirms delivery.
Please check with neighbors, building management, or your local carrier.
While replacements are not guaranteed, we are happy to assist with carrier claims on a case-by-case basis.
WHAT SHOULD I KNOW ABOUT VINTAGE ITEMS?
All vintage items are pre-owned and may show signs of age, wear, or patina consistent with their history. These characteristics are part of their charm and are not considered defects.
All jewelry is sold as wearable, but vintage and pre-owned pieces may not be perfect. Minor imperfections, surface wear, or patina are expected.
Please review photos and descriptions carefully before purchasing.
WHAT HAPPENS IF I FILE A CHARGEBACK?
By completing a purchase, you agree to the policies stated above.
Chargebacks filed for:
• Items marked as delivered
• Buyer’s remorse
• Refused packages
• Failure to review product descriptions or policies
Will be disputed with supporting documentation, including tracking confirmation and policy acknowledgment.